Customer-Centric Design

Customer-Centric Design

Based on QFD Principles

Mazur, Glenn H.; Menichelli, David

Taylor & Francis Ltd

03/2025

166

Dura

9781032898407

Pré-lançamento - envio 15 a 20 dias após a sua edição

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1. Introduction. 2. Sources of Data. 3. Start the Project. 4. Collect the Voice of Customers. 5. Structure Customer Needs. 6. Prioritization of Customer Needs. 7. Pairwise Comparison. 8. Create a Product Concept. 9. Proof of Concept. 10. Beyond Product Design. 11. Cope with Time Pressure. 12. Do Not Let Your Mind Deceive You. 13. AI and Big Data in Product Design.
The Analytic Hierarchy Process;Lean Product Lifecycle;AHP;QFD;Quality Function Deployment;Blitz QFD