FedEx Delivers

FedEx Delivers

How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition

Birla, Madan

John Wiley & Sons Inc






15 a 20 dias


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Preface ix

Acknowledgments xiii

About the Author xv

Introduction xix

Chapter 1 Innovating and Outperforming the Competition 1

Chapter 2 FedEx's Innovation Journey 19

Chapter 3 Why Organizations Do Not Innovate 41

Chapter 4 The Five Dimensions of an Innovation and Performance Culture 61

Chapter 5 Engage Employees in the Enterprise 83

Chapter 6 Expect and Help Employees to Continually Grow 101

Chapter 7 Create a Secure Environment for Expression and Acceptance of Creative Ideas 127

Chapter 8 Encourage Collaborative Development of Creative Ideas 155

Chapter 9 Tap Employees' Commitment 173

Conclusion: Continuing to Lead the Way 193

Bibliography 199

Index 203
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