Hospitality Management

VOLUME ONE: THE IDEA OF HOSPITALITY MANAGEMENT: PAST AND PRESENT PERSPECTIVES
Theory in Hospitality Management - P. Nailon
Defining the Hospitality Discipline: A Discussion of Pedagogical and Research Implications - M. Ottenbacher, M. Harrington and H. Parsa
Towards a Definitive View of the Nature of Hospitality and Hospitality Management - B. Brotherton
Hospitality Studies and Hospitality Management: A Symbiotic Relationship - A. Morrison and K. O'Gorman
Towards a New Interpretation of Hospitality - D. O'Connor
Finding the Hospitality Industry - P. Slattery
Sociological Impressionism in a Hospitality Context - P. Lynch
Modern Hospitality: Lessons from the Past - K.D. O'Gorman
The Idea of Hospitality in Early Modern England - F. Heal
Love thy Neighbour? Differentiation and Agglomeration in the Manhattan Hotel Industry, 1898-1990 - J. Baum and H. Haveman
The Blackpool Landlady revisited - J.K. Walton
A Service Machine: Hotel Guests and the Development of an Early Twentieth-Century Building Type - L.P. Davidson
The Hotel and the City - D. McNeill
The Shophouse Hotel: Vernacular Heritage in a Creative City - T.C. Chang and P. Teo
Towards a Theory of Intra-urban Hotel Location - D. Egan and K. Nield
Hospitality Spaces, Hospitable Moments: Consumer Encounters and Affective Experiences in Commercial Settings - P. Lugosi
VOLUME TWO: THE HOSPITALITY INDUSTRY: STRUCTURES, STRATEGIES AND MARKETS
International Hotel Development - R. Smith
Multinational Corporations in the International Hotel Industry - J. Dunning and M. McQueen
From Globalization to Internationalization to Americanization: The Example of Little Americas in the Hotel Sector - D. Nickson and C. Warhurst
Internationalization of U.S Multinational Hotel Companies: Expansion to Asia versus Europe - S. Lee
Research in Strategic Management in the Hospitality Industry - M. Olsen and A. Roper
Choice between Non-Equity Entry Modes: An Organizational Capability Perspective - M. Krishna Erramilli, S. Agarwal and C. Dev
Stock Market Reactions to Entry Mode Choices of Multinational Hotel Firms - N. Graf
Hotel Management Contracts: Past and Present - J. Deroos
Real Estate Investment Trusts: Performance, Recent Findings, and Future Directions - P. Liu
Hotel Brand Strategy - J. O'Neill and A. Mattila
Post-Merger Stock Performance of Acquiring Hospitality Firms - J. Yang
Hotel Reform in China: A SWOT Analysis - L. Yu and G. Huimin
China's Hotel Industry: Serving a Massive Market - R. Pine
The Future of Small Firms in the Hospitality Industry - A. Morrison and R. Thomas
Economic Impact and Institutional Dynamics of Small Hotels in Tanzania - A. Sharma
A Descriptive Examination of Corporate Governance in the Hospitality Industry - B.D. Guillet and A. Mattila
Going Green: Decisional Factors in Small Hospitality Operations - N. Tzschentke, D. Kirk and P. Lynch
Customer Loyalty: The Future of Hospitality Marketing - S. Shoemaker and R. Lewis
Tourism and Hospitality Marketing: Fantasy, Feeling and Fun - A. Williams
Exploring Chinese Cultural Influences and Hospitality Marketing Relationships - D. Gilbert and J. Tsao
E-mail Marketing by International Hotel Chains: An Industry-Practices Update - P. O'Connor
VOLUME THREE: THE MANAGEMENT OF PEOPLE AND SERVICE IN HOSPITALITY
Down and out in Paris and London - G. Orwell
The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry - S. Kusluvan, et al
Managing Flexible Working In Hotels - Y. Guerrier and A.J. Lockwood
Gender and Labour Flexibility in Hotel and Catering - P. Bagguley
Transience and the Postmodern Self: The Geographic Mobility of Resort Workers - P.A. Adler and P. Adler
The Valuation of Skill and the Configuration of HRM - M. Riley and E. Szivas
The Social Construction of Skills: A Hospitality Sector Perspective - T. Baum
Food and Beverage Management: A Review of Change - M. Riley
Producing the Superior Self: Strategic Comparison and Symbolic Boundaries Among Luxury Hotel Workers - R. Sherman
Employee Experience of Aesthetic Labour in Retail and Hospitality - C. Warhurst and D. Nickson
The Impact of HRM Practices on Organisational Performance in the Indian Hotel Industry - M. Chand and A. Katou
No Plantation Work Here: Contemporary HR Practices in Caribbean Hotels - A. Crick
Human Resource Systems in Kenya: A Case Study of Hotel Human Resources Performance - F. Onyango and R. Okech
Human Resource Management and Performance in the UK Hotel Industry - K. Hoque
Changing Patterns of HRM and Employment Relations in New Zealand: The Large Hotel Industry - P. Haynes and G. Fryer
Organizational Flexibility and HRM in the Hotel Industry: Evidence from Australia - A. Knox and J. Walsh
Towards an Understanding of Employee Empowerment in Hospitality Services - C. Lashley
The Impact of Hotel Management Contracting on IHRM Practices: Understanding the Bricks and Brains Split - J. Gannon, A. Roper and L. Doherty
Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model - F. Saleh and C. Ryan
Service Quality in the Hotel Industry: When Cultural Contexts Matter - E. Tse and S.C. Ho
The Role of Culture in the Service Evaluation Process - A. Mattila
Does National Culture Really Matter? Hotel Service Perceptions by Taiwan and American Tourists - A.T. Hsieh and C.W. Tsai
The Role of Internal Branding in the Delivery of Employee Brand Promise - K. Punjaisri and A. Wilson
VOLUME FOUR: MANAGEMENT OF HOSPITALITY'S TANGIBLE RESOURCES: OPERATIONS, ASSETS AND FINANCE
Operations Management Research in the Hospitality Industry - P. Jones and A. Lockwood
Measuring the Performance of Hotel Operations - C. Parkan
Productivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels' Rooms Division Processes - M. Sigala, et al
The Physical Safety and Security Features of U.S. Hotels - C. Enz
Environmental Management in Hotels - D. Kirk
The Compelling Hard Case for Green Hotel Development - J. Butler
Restaurant Profitability Management: The Evolution of Restaurant Revenue Management - G. Thompson
Hotel Owner/Operator Structures: Implications for Capital Budgeting Process - C. Guilding
Growth Accounting for Hotel and Restaurant Industries - E. Smeral
Attracting Hotel Investment: Insights from Principal-Agent Theory - T. Baum and R. Mudambi
Factors Influencing Hotel Investment Decision-Making - G. Newell and R. Seabrook
Hotel Investment Risk: What Are the Chances? - E. Younes and R. Kett
Impacts of Positive and Negative Corporate Social Responsibility Activities on Company Performance in the Hospitality Industry - K.H. Kang, S. Lee and C. Huh
Improving Hospitality Industry Sales: 25 Years of Revenue Management - C. Anderson and X. Xie
Improving Hotel Budgetary Practice: A Positive Theory Model - T. Jones
An Empirical Analysis of Oligopolistic Hotel Pricing - T. Baum and R. Mudambi
An Institutional Explanation and Model of the Factors Influencing Room Rate Pricing Decisions in the Irish Hotel Industry - R. Mattimoe
Financial Rewards for Social Responsibility: A Mixed Picture for Restaurant Companies - S.Y. Park and S. Lee
Responding to Crisis: Severe Acute Respiratory Syndrome (SARS) and Hotels in Singapore - J. Henderson and A. Ngo

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• Indústria hospitalar
• Negócios da hotelaria e do catering
• Gestão e técnicas de gestão