Microsoft CRM 3 For Dummies

Microsoft CRM 3 For Dummies

Scott, Joel; Lee Kuo Cheun, David

John Wiley and Sons Ltd







15 a 20 dias


Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going.
Introduction. Part I: Microsoft CRM Basics. Chapter 1: Taking a First Look at Microsoft CRM 3. Chapter 2: Navigating the Microsoft CRM System. Chapter 3: Using Microsoft CRM Online and Offline. Part II: Setting the Settings. Chapter 4: Personalizing Your System. Chapter 5: Understanding Security and Access Rights. Chapter 6: Managing Territories, Business Units, and Teams. Chapter 7: Developing Processes. Chapter 8: Implementing Rules and Workflow. Chapter 9: Creating and Using the Knowledge Base. Chapter 10: Setting Up the Product Catalog. Chapter 11: Running Reports. Chapter 12: Sending Announcements. Part III: Managing Sales. Chapter 13: Working with Accounts and Contacts. Chapter 14: Managing Your Calendar. Chapter 15: Setting Sales Quotas and Generating Forecasts. Chapter 16: Using E-Mail. Chapter 17: Handling Leads and Opportunities. Chapter 18: Generating Quotes, Orders, and Invoices. Chapter 19: Setting Up Your Sales Literature. Chapter 20: Using Notes and Attachments. Part IV: Making the Most of Marketing. Chapter 21: Targeting Accounts and Contacts. Chapter 22: Managing Campaigns. Part V: Taking Care of Your Customers. Chapter 23: Working with Cases. Chapter 24: Scheduling Services. Chapter 25: Managing Your Subjects. Chapter 26: Managing Queues. Chapter 27: Building Contracts. Part VI: The Part of Tens. Chapter 28: Ten Add-Ons. Chapter 29: Ten Ways to Get Help. Index.
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