Process Improvement and Quality Management in the Retail Industry
-15%
portes grátis
Process Improvement and Quality Management in the Retail Industry
Weimerskirch, Arnold; George, Stephen; Thomas, Chris
John Wiley & Sons Inc
08/2005
256
Mole
Inglês
9780471723233
15 a 20 dias
502
Descrição não disponível.
Preface. Chapter 1: Total Quality-An Overview.
Chapter 2: Leadership.
Chapter 3: Customer Focus.
Chapter 4: Effective Management.
Chapter 5: Training.
Chapter 6: Employee Loyalty.
Chapter 7: Customer Contacts.
Chapter 8: Design of Products and Services.
Chapter 9: Managing Processes and Suppliers.
Chapter 10: Corporate Responsibility and Citizenship.
Chapter 11: Data Collection and Benchmarking.
Chapter 12: System Assessments.
Glossary.
Index.
Chapter 2: Leadership.
Chapter 3: Customer Focus.
Chapter 4: Effective Management.
Chapter 5: Training.
Chapter 6: Employee Loyalty.
Chapter 7: Customer Contacts.
Chapter 8: Design of Products and Services.
Chapter 9: Managing Processes and Suppliers.
Chapter 10: Corporate Responsibility and Citizenship.
Chapter 11: Data Collection and Benchmarking.
Chapter 12: System Assessments.
Glossary.
Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
total; leadership; employee; chapter design; products; suppliers; processes; collection; examination; companies; national quality; malcolm; several; baldrige; book focuses; organization; quality; companys; management; book; importance; good
Preface. Chapter 1: Total Quality-An Overview.
Chapter 2: Leadership.
Chapter 3: Customer Focus.
Chapter 4: Effective Management.
Chapter 5: Training.
Chapter 6: Employee Loyalty.
Chapter 7: Customer Contacts.
Chapter 8: Design of Products and Services.
Chapter 9: Managing Processes and Suppliers.
Chapter 10: Corporate Responsibility and Citizenship.
Chapter 11: Data Collection and Benchmarking.
Chapter 12: System Assessments.
Glossary.
Index.
Chapter 2: Leadership.
Chapter 3: Customer Focus.
Chapter 4: Effective Management.
Chapter 5: Training.
Chapter 6: Employee Loyalty.
Chapter 7: Customer Contacts.
Chapter 8: Design of Products and Services.
Chapter 9: Managing Processes and Suppliers.
Chapter 10: Corporate Responsibility and Citizenship.
Chapter 11: Data Collection and Benchmarking.
Chapter 12: System Assessments.
Glossary.
Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
