Supervision in the Hospitality Industry
-15%
portes grátis
Supervision in the Hospitality Industry
Applied Human Resources
Walker, John R.; Drummond, Karen Eich; Miller, Jack E.
John Wiley and Sons Ltd
03/2006
544
Dura
Inglês
9780471657484
0471657484
15 a 20 dias
1073
Provides comprehensive coverage of the principles, theories, human relations techniques, and decision making skills that are required to manage a workforce to profitable results. This book helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate and developing job expectations.
Preface. Part 1: Supervision and HR Management and Leadership. Chapter 1: The Supervisor as Manager. Chapter 2: The Supervisor as Leader. Part 2: The Workplace. Chapter 3: Equal Opportunity in the Workplace. Chapter 4: Creating a Positive Work Climate. Chapter 5: Developing Performance Standards. Chapter 6: Recruiting and Selecting Applicants. Part 3: Employee Development. Chapter 7: Teamwork and Teambuilding. Chapter 8: Employee Training and Development. Chapter 9: Evaluating Performance. Chapter 10: Discipline and Employee Assistance Programs. Part 4: Supervising Human Resources. Chapter 11: Planning and Organizing. Chapter 12: Communicating Effectively. Chapter 13: Delegating. Chapter 14: Decision Making and Control. Glossary. Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Provides comprehensive coverage of the principles, theories, human relations techniques, and decision making skills that are required to manage a workforce to profitable results. This book helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate and developing job expectations.
Preface. Part 1: Supervision and HR Management and Leadership. Chapter 1: The Supervisor as Manager. Chapter 2: The Supervisor as Leader. Part 2: The Workplace. Chapter 3: Equal Opportunity in the Workplace. Chapter 4: Creating a Positive Work Climate. Chapter 5: Developing Performance Standards. Chapter 6: Recruiting and Selecting Applicants. Part 3: Employee Development. Chapter 7: Teamwork and Teambuilding. Chapter 8: Employee Training and Development. Chapter 9: Evaluating Performance. Chapter 10: Discipline and Employee Assistance Programs. Part 4: Supervising Human Resources. Chapter 11: Planning and Organizing. Chapter 12: Communicating Effectively. Chapter 13: Delegating. Chapter 14: Decision Making and Control. Glossary. Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
