Automated Agencies

Automated Agencies

The Transformation of Government Guidance

Osofsky, Leigh; Blank, Joshua D.

Cambridge University Press

04/2025

280

Dura

9781009347129

Pré-lançamento - envio 15 a 20 dias após a sua edição

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Introduction; 1. The rise of automated customer service; 2. Automated legal guidance; 3. Simplexity. the law in plain language; 4. Simplexity in automated legal guidance; 5. View from the inside. Interviews with federal agency officials; 6. How automated legal guidance helps agencies and the public; 7. The hidden costs of automated legal guidance; 8. The democracy deficit; 9. How should automated legal guidance evolve?; 10. The future of agency communications; Conclusion.
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