Consumer-Centric Category Management

Consumer-Centric Category Management

How to Increase Profits by Managing Categories Based on Consumer Needs

Heller, Al; ACNielsen; Karolefski, John

John Wiley & Sons Inc

12/2005

368

Dura

Inglês

9780471703594

15 a 20 dias

644

Descrição não disponível.
Chapter 0 Introduction-Why Category Management Is More Important Than Ever 1

Part I In the Beginning-the Purpose of Category Management

Chapter 1 The Evolution of Category Management and the New State of the Art 13

Chapter 2 Category Management Begins with the Retailer's Strategy 33

Part II The Eight Foundational Steps of Category Management

Chapter 3 Step One: Define the Category Based on the Needs of Your Target Market 67

Chapter 4 Step Two: Assign a Role to the Category That Best Supports the Retailer's Strategy 77

Chapter 5 Step Three: Assess the Category to Find Opportunities for Improvement 95

Chapter 6 Step Four: Set Performance Targets and Measure Progress with a Category Scorecard 111

Chapter 7 Step Five: Create a Marketing Strategy for the Category 123

Chapter 8 Step Six: Choose Tactics for Category Assortment, Pricing, Promotion, Merchandising, and Supply Chain Management 133

Chapter 9 Step Seven: Roll Out the Plan 165

Chapter 10 Step Eight: Review the Category's Performance Regularly and Make Adjustments as Needed 173

Chapter 11 Bringing the Consumer into Category Management-A New Take on the Eight Steps 179

Part III Category Management Success Stories

Chapter 12 General Mills-Going Beyond the Categories 201

Chapter 13 Big Y-Focusing on Implementation 207

Chapter 14 SUPERVALU-The Last Three Feet of Category Management 217

Chapter 15 CROSSMARK-Just the Facts 241

Chapter 16 Acosta-Multiplying the Impact of Category Management 251

Chapter 17 Chiquita-Extending Category Management to Perishables 259

Chapter 18 The Hershey Company-Linking Consumer Insights and Customer Strategy 275

Chapter 19 Miller Brewing-Tapping Category Management for Competitive Advantage 285

Chapter 20 Hewlett-Packard-Taking Category Management beyond Traditional CPG 295

Part IV The Way Forward

Chapter 21 Lessons Learned from the Real World 303

Chapter 22 Proactive Category Management 309
Shan Kumar

Chapter 23 Linking Category Management and Loyalty Marketing 319
Glenn Hausfater

Chapter 24 The New Category Management Emerges 335
Dirk Seifert

Acknowledgments 343

Index 347
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