Total Quality Management

Total Quality Management

Strategies and Techniques Proven at Today's Most Successful Companies

George, Stephen; Weimerskirch, Arnold

John Wiley & Sons Inc

03/1998

272

Dura

Inglês

9780471191742

15 a 20 dias

654

Descrição não disponível.
The New Management Model.

Leadership.

Customer Focus.

Strategic Planning.

Management.

Employee Involvement.

Training.

Reward and Recognition.

Employee Focus.

Customer Contacts.

Design of Products and Services.

Process Management.

Supplier Quality.

Data Collection and Analysis.

Benchmarking.

Corporate Responsibility and Citizenship.

System Assessments.

Crossing the River: The Transition to the New Management Model.

Appendices.

Index.
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